Phone no:469-346-0060 or email us: [email protected]
Mon-Sat 9am-6pm / Sun-Closed
Our top priority at Hancock Appliance Repair is the safety and the well-being of our customers and team members.
Since the onset of COVID-19, we’ve followed the guidance of federal, state,
and local authorities to curb the spread of the infection.
As an essential business, Hancock Appliance Repair will continue to provide
in-home service to our customers during this time.
We have provided our team with the necessary training
to ensure that the proper safety measures and sanitation procedures are being followed at all times.
According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following measures and precautions.
1. Our team will ask if you or anyone in your home has been diagnosed with COVID-19, has any symptoms of the virus, has come into contact with someone diagnosed with the virus, or has traveled by air or mass transit recently. We will also request that all children and other members of the household remain in a different room during the service appointment.
2. Our technician will call you ahead of your appointment to confirm there is no illness in the home. If there is, we will contact you to reschedule the appointment.
3. When our technician arrives, he will not shake hands or make direct contact with anyone in your home. We ask that you follow CDC recomendations and maintain 6 feet between you and our technician.
4. Our technician will wear gloves and masks and wipe down all surfaces with the disinfectant before and after your service is performed.
If you’re showing signs of illness, we ask that you contact our office to discuss the next steps for your service appointment. Under certain conditions, we may ask that you postpone your appointment for the CDC recommended quarantine period. Please contact us to discuss service options.
Get more information about the Coronavirus (COVID-19) from these trusted resources: